Every worker, business or organization is at one point at the crossroads between quality and quantity.
- For a worker that gets asked to deliver more and more within an unreasonable timeframe quality vs quantity may mean sacrificing the quality he was used to be proud of in the past. Therefore it could mean a lesser degree of satisfaction pertaining to her or his career, more stress, a lesser quality of life, etc. It may be good for the organization, though, that could see profits increase.
- For a business quality vs quantity can mean offering products/services of a lesser quality in order to keep up with a market in which consumers ask for cheaper products & services. It can also help increase profitability.
- For other type of organizations (NGO/non-profits, etc.) quality vs quantity may mean helping more people but in a less considerable way.
We could be inclined to qualify this as a new “tyranny of numbers”, i.e. workers, products/services, organizations being judged on their performance exclusively through numbers, hence quantity over quality. Of course it is not a bad thing in itself, since a form of measurement enables control over activities. But quality is harder to judge; writing 5 tweets could be easier than 1 meaningful post, for example… There are no engines that can analyze a text, extract its meaning and rate its relevance and significance in a a particular context. Not yet. Some individuals or organizations are probably working on this as we write, though.
At eRelations we think that quality and quantity can be compatible but not necessarily in the same services. We focused on quality-oriented services up to now but will bring forth some new services soon that will be more aimed on quantity. Thus we will have 2 distinct branches of services, one more quality-oriented, the other more quantity-oriented. Both will be compatible with our business culture.
Tell us what you think!