College degree in IT; Bachelor of French Literature; more than 11 years of experience in IT. Possesses a rich expertise in programming, conception & analysis. Worked extensively in projects as well as operational support/production control in critical environments (banks & other financial institutions such as the Quebec Caisse de Depot, Desjardins, etc.) for important IT firms (CGI, IBM). Trained in project management and experienced in AGILE-managed projects. ITIL V3 Foundation certified. Deep knowledge of social media; personal & professional interest for IT-based innovation & creativity management processes. Represents the “e” in eRelations and the Yang of the company’s core team (which is formed out of a Yin-Yang type of balance).
Master’s in Law (LL.M/Master of Laws) specialized in Alternative Dispute Resolution (ADR)/conflict management; Master’s Research pertaining to social empowerment VS constructive empowerment; Bachelor of Social Work (B.T.S). ADR certified (member of IMAQ/ADR Canada’s Quebec branch). Member of the Quebec Professional Social Workers Association (OPTSQ). Extensive knowledge, training and work experience related to relational & participatory communication. Worked 9 years in social work and various environments, using empowerment as the main concept/tool guiding the strategy behind her interventions. Created in 2011 the first online ADR-based website in Quebec, Intermediation M. V. Throughout this fulfilling experience she became conscious of the massive online relational problems that exist in today’s tech-oriented world and of the conflicts that can potentially emerge through relationships built in the online realm.